Last updated: July 2026
At Web3sy, we want every family and organisation to feel confident booking with us. This page explains our refund and cancellation terms clearly, so there are no surprises.
If you have any questions about a booking, please get in touch with our team — we’re always happy to help.
4-Week Programmes
This covers our three 4-week programmes: Curious Creators, Web3 Wizards, and AI Explorers (each priced at £100).
Cancellations before the programme starts
| Notice given | Refund |
| 14 or more days before start date | Full refund |
| 7–13 days before start date | 50% refund |
| Less than 7 days before start date | No refund |
Once the programme has started
We are unable to offer refunds once a programme is underway.
The only exception is genuine unforeseen circumstances — for example, a serious illness. In these cases, please contact our team in writing as soon as possible with supporting documentation (such as a medical certificate). We will review each situation individually and do our best to find a fair resolution.
Missed sessions
If a student misses one or more sessions within a programme, we are unable to offer a refund, credit, or make-up session for those sessions. We encourage parents to check session dates carefully before enrolling.
Trial Sessions
Trial sessions are priced at £35.
- If you cancel more than 7 days before your scheduled trial, we will reschedule your session at no charge.
- If you cancel less than 7 days before your scheduled trial, we are unable to offer a reschedule or refund.
Resource Packs
Resource packs are priced at £14.99 and are delivered as digital downloads.
As these are digital products that are available for immediate download upon purchase, all sales are final. We are unable to offer refunds on resource packs once they have been purchased.
Organisational and B2B Clients
If you are a school, charity, youth club, or other organisation purchasing a programme on behalf of a group, your refund and cancellation terms are outlined in your individual programme agreement. This general policy does not apply to B2B purchases.
How to Request a Refund
All refund and cancellation requests must be submitted in writing by email to our team at [email protected]. Once your request is received and reviewed, any applicable refund will be processed to your original payment method within 10 business days.
Cancellations by Web3sy
In the unlikely event that we need to cancel a session due to unforeseen circumstances on our end, we will always offer you the choice of a full refund or a rescheduled session at no additional cost.
This refund policy applies to individual (B2C) purchases made through web3sy.com. For any queries, please contact our team.